Affordability Navigator

Pilot · 3 Centers Tue, Aug 25, 2026

Metrics

Program performance across the Affordability Navigator pilot · supervisor view

Clients Ingested
10
via CHW intake at 3 centers
Referrals Submitted
12
13 pillars selected · 1 blocked on language
Multi-Pillar Clients
30%
3 of 10 chose 2+ pillars
Connected On Site
2
insurance connect page
Outcomes Confirmed
2
partner-reported to date
Referrals by Pillar — where clients stand
Status mix per pillar, as reported back by each partner
Medical Debt Relief · Dollar For4 screened · 3 referred
In progress · 1
Needs a person · 1
Approved · 1
No referral · 1
Eviction Prevention · Tenant Support Unit2 referrals
Contacted · 2
Cash & Utility Benefits (EAP) · NAVA4 referrals
Application open · 3
Docs pending · 1
Insurance / Medicaid · DOHMH Enrollment Teams3 referrals
Awaiting callback · 1
With triage team · 1
Enrolled · 1
Where Clients Fall Off
Every pillar a client selected, stage by stage
Pillars selected
13
Referral submitted
12
Partner engaged the client
11
Client acted on it
6
Outcome confirmed
2
Preferred Language at Intake
All 13 program languages are live; these are the ones clients chose
English 20%
Spanish 20%
中文 10%
Kreyòl 10%
Рус. 10%
Other 30%
English Spanish Mandarin Haitian Creole Russian Bengali · French · Korean

Action Items

Statuses that need a human — surfaced to the enrolling CHW · available actions: add comment and resolve

🗣️
Client needs the hospital-bill application completed in their language
Nadia Petrova · AN-2026-0158 · Medical Debt Relief · flagged today, 10:12 AM
Open
Dollar For's application is available in English and Spanish only, and this client's preferred language is Russian. The client screened as likely eligible, but no referral was created — Dollar For asks that clients they cannot serve in their own language do not enter their system, so no secure link or PIN was issued. Connect the client with an organization that can assist them in Russian.
✓ Comment saved
🤝
Client needs human support to finish their hospital-bill application
Marcus Whitfield · AN-2026-0151 · Medical Debt Relief · flagged today, 10:40 AM
Open
The client opened the application but could not complete it on their own and asked for help. Dollar For cannot take the case on with their own advocates, so it comes back here. The referral still exists and the secure link is live — what is needed is a person to sit with the client and finish it. The link and PIN are on the client record.
✓ Comment saved

Client Directory

Every client ingested through the pilot · click a row to open the client record

Clients

Showing 10 of 10 clients
ClientPillarsStatusAssigned CHWLanguageContactLast Activity
Rosa Alvarez
AN-2026-0142 · DOB 03/14/1971
Medical DebtCash / EAP
In progressMarisol Peña Spanish Text Today · 9:41 AM
Jean-Baptiste Pierre
AN-2026-0136 · DOB 07/02/1958
Eviction
In progressAndre Toussaint Haitian Creole Call Yesterday · 2:20 PM
Wei Chen
AN-2026-0129 · DOB 11/28/1963
Insurance
In progressGrace Lam Mandarin Text Aug 23 · 10:34 AM
Fatima Rahman
AN-2026-0117 · DOB 05/19/1984
Cash / EAP
In progressMarisol Peña Bengali Call Today · 9:41 AM
Nadia Petrova
AN-2026-0158 · DOB 08/11/1967
Medical Debt
Needs actionAndre Toussaint Russian Call Today · 10:12 AM
Dmitri Volkov
AN-2026-0068 · DOB 01/07/1949
Medical Debt
CompletedGrace Lam English Call Aug 20 · 3:02 PM
Amara Diallo
AN-2026-0104 · DOB 09/23/1990
InsuranceCash / EAP
In progressMarisol Peña French Text Aug 22 · 1:15 PM
Marcus Whitfield
AN-2026-0151 · DOB 02/03/1979
Medical Debt
Needs actionGrace Lam English Text Today · 10:40 AM
Sofia Restrepo
AN-2026-0149 · DOB 10/08/1986
EvictionCash / EAP
In progressMarisol Peña Spanish Text Aug 26 · 11:05 AM
Min-Jun Park
AN-2026-0093 · DOB 06/12/1959
Insurance
CompletedGrace Lam Korean Call Aug 26 · 4:15 PM
Step 1 of 8

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Checking for an existing record…

Matching against the program's client records — the client may have visited a center before.

All set!

I’m looking
for support with…

Hospital bills
Apply for medical debt forgiveness
Health insurance
Enroll in or renew free health insurance
Eviction
Get help staying in your home
Energy discounts
Lower your monthly Con Edison and National Grid bills

Tell us about the bill

You can add other bills, including from other hospitals, later. Some bills may not qualify, depending on the date.
Add up all bills from this hospital. Use your best estimate of what you owe after insurance, Medicaid, health shares, or other contributions.
1
People
Include everyone on your tax return, including dependents.
Include income before taxes for everyone on your tax return, like paychecks, Social Security, unemployment, disability, and child support.

Financial assistance result

Dollar For returned this determination from the answers above. Read it with the client.

Facing eviction?

The Mayor’s Tenant Support Unit is here for New Yorkers being pushed out of their homes.

Your landlord gave you a notice that they are starting eviction proceedings
You have an eviction case in Housing Court
Your landlord shut off your utilities to force you out
Your landlord changed or removed your apartment lock without a court order
Your landlord threw out your belongings without a court order
None of the above
(I have a different housing issue)

Call 311 for housing support

Tell 311 what’s going on and they’ll connect you with the right team.

Call 311311
Send a text311-692
Submit request online311 Online
The record is unaffected. The client profile still exists, the intake still counts, and any other pillars they selected continue as normal. The client can be screened again later if their situation changes.

Let’s see if you qualify for monthly energy discounts

Are you a Con Edison or
National Grid customer?

NYC Health can help you find the right insurance

Answer a few questions to get connected with an enrollment counselor.

Medicare
Commercial insurance
No
Other / not sure
3
People

Connect with the enrollment team
What’s next

Call the organization with the client, then record what happened.

Review and submit

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Privacy policy and terms of use

Referral submitted